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Privacy Policy
ABC Rent car rental » Car rental » Good to Know » Privacy Policy
Our Privacy Policy
Your privacy is very important for ABC Rent Eesti AS.
We want you to feel secure when sending your personal data to us. Personal
data constitutes any information that can be used for identification of a
person. Personal data is data that ABC Rent Eesti AS collects for provision of
its services, conclusion of the agreement, identification of a person,
contacting a person, or for another purpose stated below. Processing of
personal data is required for effective provision of the services of ABC Rent
Eesti AS, and without provision of personal data the use of the services
provided by ABC Rent Eesti AS is not possible.
We have taken technical and organizational
measures to ensure protection of your data from loss, change, theft or access
by third persons. Data can be accessed only by
persons authorized for that.
The above principles do not apply to processing of
data of legal entities. An authorized representative of a company that orders a
service is the representative of the legal entity.
Our website may contain external links to websites
of third parties. When you move to those websites you must comply with their
privacy policy. Our privacy policy does not cover processing of personal data
is the person moved from the www.abcrent.ee website to another website via an
external link.
In the present informational text,
we describe how we process personal data.
The purpose of collection and processing of personal data
We require data:
- for preparation of a vehicle
rent offer;
- for confirmation of a
vehicle rent booking;
- for replying to your
inquiries and provision of the information that you require;
- for conclusion of the rental
agreement, so that you can use the vehicle according to the rental
agreement;
- for provision of the
service;
- for provision of better
customer support;
- for submission of the
invoice;
- for organization of campaign games and/or competitions;
- for preparation of reports and statistical reports for
monitoring, assessment and improvement of our services;
- for
assurance of protection of our assets (GPS-based security devices
installed in the rented vehicles). Please note that our goal is not to
monitor your location or journey (unless it is required for achievement of
the established goals), but to identify the estimated time of return of
the rented vehicle or to locate a rented vehicle that was not returned or
that was stolen, if necessary.
Direct marketing
If you provide a respective
agreement, your personal data can be used for advertising or marketing
purposes, and your data can be saved and used for direct marketing purposes.
For example, you can be invited to take part in campaign games and draws, or we
can send you newsletters and offers via a communication channel of your choice
– mail, SMS, e-mail, social networks. Please note, that if you want to
receive direct marketing materials via a social network, we will use your name,
mobile phone number or e-mail address in order to contact you in the social
network.
If you have disclosed to us your
e-mail contact data in the course of sale of our service, we can use such
contact data for direct marketing of our similar services. You have the right to prohibit further use of your
data for direct marketing purposes at any time.
What data is collected?
We collect the
following data for the purposes stated above (depending on the nature of the
service and the data provided by you, only a part of the data listed below can
be processed):
first name and surname; personal
identity code; date of birth; address; telephone; e-mail; place of residence
and postal address, electronic mail address; mobile phone number; age and
gender; driver’s license number; country that issued the driver’s license;
validity of the driver’s license; copy of the driver’s license; data on the
payment instrument; data added to the rental agreement in order to enable
provision of the service; data on additional services; amount of payments made;
information about location and journey of the rented vehicle.
Automatically saved information
When
you use the ABC
Rent Eesti AS website, certain general
information that is not related to your person is saved automatically and
anonymously, such as the name of the Internet service provider, the website
that you visited before visiting the ABC Rent Eesti AS website,
the information that you searched for or downloaded from the ABC Rent Eesti AS website,
the date and time when you visited the ABC Rent Eesti AS website,
and the information regarding the operating system and browser version used by
you. Such data is collected and analyzed anonymously, and it is used only for
the purpose of making the ABC Rent Eesti AS website
more attractive and improving its content and functionality. Such data is not
processed for any other purpose or forwarded to third persons.
Cookies
Cookies are small text
files that can be saved to the hard drive of the user of a
website. Information included in cookies simplifies browsing the website
and allows to use personal settings on the website. That’s why ABC Rent Eesti
AS presently uses cookies on its website. Naturally, you can prevent
saving of cookies on your hard drive by changing your browser settings. You can
find out how to do it in the user manual of the producer of your browser.
From
which sources do we collect personal data?
From you
We collect personal data that you
disclosed, for example, when you booked a rented vehicle via the www.abcrent.ee
website, or if you participate in campaign games
and/or competitions, giving your consent in comments in social networks,
messages, etc.
From
the GPS security device of the rented vehicle
Rented vehicles of ABC Rent Eesti AS
are equipped with GPS-based security devices, and data is collected
automatically.
Sharing of personal data
Service providers
In order to perform
our obligations towards you, we share your personal data with companies that
provide services to us, for example, to the IT company, to the company
providing GPS-based administration of our fleet of vehicles, and to the audit
bureau. These companies can process your
personal data only according to our instructions, and they do not use it for
any other purposes. They also undertake to protect your personal data according
to the law and our cooperation agreement.
Internal companies of the
group
We can share your personal data with respective
companies of ABC Grupp, if it is required for the abovementioned purposes.
Law enforcement bodies,
national and local government bodies
In order to perform our obligations
under the law we can disclose your personal data to law enforcement bodies,
national and local government bodies upon their request. We can also forward
your personal data to law enforcement bodies, national and local government bodies
for protection of our right under the law.
How
do we process your personal data?
We always process your personal data
within the European Union and the European Economic Area. Your personal data is
not transferred or processed outside the countries located within those
territories.
For
how long is my personal data preserved?
Data of a customer who signed a rental agreement with
us is preserved for up to 7 years according to the obligation to provide proof
regarding source documents and agreements pursuant to Article 12 of the
Accounting Act of the Republic of Estonia.
Personal data that you provided to us via the
website www.abcrent.ee, social networks, telephone, e-mail or SMS, in cases
where the rental agreement with you was not concluded, or an invoice was not
submitted to you, will be deleted by us once every 2 calendar years. In such
case we will not delete the data before the end date of the rent stated in your
booking made on the website.
All personal data related to administration of a
complaint, claim or inquiry is preserved for 1 month after replying to your
respective communication, however, for no longer than 2 years following receipt
of a complaint, claim or inquiry. If resolution of a complaint or claim, or
response to an inquiry takes longer, or if an unresolved legal dispute exists
between the parties in their regard, personal data can be preserved for a
longer period of time. In such case personal data is preserved for up to 1 year
after resolution of the complaint or legal dispute. If the complaint is
resolved by conclusion of a compromise agreement, your personal data is
preserved for 3 years after conclusion of the respective agreement.
All personal data related to organization and
administration of campaign games and/or competitions, and to identification and
announcement of the winner, is preserved for up to 6 months after the end of
the campaign. By participating in a campaign, the participant in the campaign
gives his or her consent to the organizer to use his or her personal data for
drawing the winners of the prizes, for receipt of the prizes, and for
publication of the names of the winners by ABC Rent Eesti AS on its website and
Facebook page, in media as well as in advertising and PR campaigns without any
additional payments for it. If a
complaint is submitted in relation to campaign games and/or competitions,
personal data can be preserved for longer. In such case personal data is preserved
until the time when the complaint is resolved.
Records
of the GPS-based security devices of rented vehicles are not preserved for
longer than 1 calendar year, except for cases
where the record contains information required for the abovementioned
established purposes. In such case the record is preserved until resolution of
the established problem or until the end of the respective investigation.
After
expiry of the given periods we delete your personal data in a secure way, so
that its relation to you can no longer be established.
Your
rights
The General Data
Protection Regulation provides for you a number of rights related to processing
of personal data.
Access to personal data
You have the right to request from
us provision of information on data, if we process personal data related to
you, and in such case, you have the right to request access to personal data
that we process in your regard. If you want to receive a copy of your
personal data, we can send it to you via e-mail in an encrypted form in order
to ensure security, adding you as the addressee of the files using your
personal identity code. If you do not have technical means to open such file,
or if you cannot be added as the addressee according to your personal identity
code during encryption, you can receive requested documents in person or on the
basis of a respective notarized power of attorney. Documents are issued only in
our office during business hours under a prior agreement.
Correction of personal data
If you believe that information in
your regard is incorrect or incomplete, you have the right to request that we
correct such information.
Cancellation of consent
If you gave your consent to use of
your personal data for direct marketing purposes, you have the right to cancel
your consent to processing of personal data at any time.
Starting from 25 May you have the
following rights:
Objection to data processing on the basis of justified
interests
You have the right to object to
processing of your personal data by us on the basis of justified interests.
Nevertheless, we will continue to process your data also in case of your
objection, if we have significant justified reasons to continue processing of
the data. In order to use the given right, please submit to us a respective
written request.
Deletion
In some circumstances you have the
right to request from us deletion of your personal data. This does not apply to
cases where we are obliged to preserve data under the law. In order to use the
given right, please submit to us a respective written request.
Restriction on processing
Under certain conditions you have the right to
restrict processing of your data. In order to use the given right, please
submit to us a respective written request. Please note, that, for example, due
to the nature of the GPS-based security system installed in the rented
vehicles, we cannot ensure that your right to object to processing of your
personal data can be exercised in full extent, as all rented vehicles of ABC
Rent are equipped with GPS-based security devices, and data is collected
automatically, and we cannot provide the car rent service to you without use of
the GPS-based security system in the rented car.
Transferability of data
You also have the right to receive
or transfer your personal data to other data processors ("transferability of
data”) This right covers only the data that you provided for use on the basis
of your consent or an agreement, as well as cases where data is processed
automatically. In order to use the given right, please submit to us a respective
written request.
Updates and changes
Requirements to data
protection can change, and in this case the changes made by ABC Rent Eesti
AS become applicable. Please check from time to time that you are
aware of all updates and changes.
Contact
data of the company that processes your personal data
If you have any questions regarding
processing of your personal data, please contact us:
ABC Rent Eesti AS, registry number
11443261
Address: Mustjuure 9, Tallinn,
the Republic of Estonia
e-mail address: data@abcrent.eu
If you are not satisfied with the
received reply, you have the right to submit a complaint to the Estonian Data
Protection Inspectorate.
The
address of the Estonian Data Protection Inspectorate is www.aki.ee
